We may amend this policy from time to time by updating this page. Therefore, we suggest you check this page occasionally to ensure you are aware of and are happy with any amendments.
When you buy our products and services we may collect information from you as described below.
We collect information when you register and voluntarily complete our online questionnaires and forms including signing up for newsletters we collect the information you enter.
This information includes but may not be limited to name, email address, messages and images that you send and any other information you include in one of our online forms.
We collect information about any orders that you place including but not limited to item information, price and payment method.
When you use our online tools (e.g. Our Broadband Speed Checker or Availability tool) we may also collect information about the speed of your Internet Connection (determined by our tool).
We may use any data relating to the speed of your Internet connection to provide aggregated data relating to speeds in and around your area. You can see an example of this by checking our Speed in My Area page which shows other results. This is not personal information and is not linked to any personal information that we have.
This section describes how our tools determine your location and explain that it cannot be used to personally identify you.
When Speedchecker is requested to provide a location result, we may collect approximate location information that is provided or generated in any of the following ways:
This location data is collected anonymously in a form that does not personally identify a user. The location data along with speed tests and network measurements may be shared with third parties to compile aggregate information about network statistics and usage in particular areas.
The IP address information we collect is not associated with you or any other individual and, for this reason, is not Personal Information.
The information we request at the time of purchase is essential for us to provide you with our products and services. The information may also be used as necessary to process future orders and renewals.
The information we collect when you use our online tools is used for statistical purposes and analysis for management purposes in order to administer the website or improve our products and services.
If you use our broadband speed checker or availability checker tools we will use your location, postcode or telephone number to check which broadband services may be available to you, which will involve sharing those details with the providers of those broadband services, and we will also use your location or postcode, and information about the capacity of your internet connection, to aggregate anonymous statistics regarding internet usage and availability.
Internal record keeping, and administrative purposes, and to inform you about our events, services or products, or other related information that we think would be of interest to you.
To communicate marketing messages, newsletters and details of our business or the businesses of carefully-selected third parties which we think may be of interest to you by post or email or similar technology (you can inform us at any time if you no longer require marketing communications).
Information collected during purchasing or using our website may also be used for marketing purposes. In this section we describe how this information is used with your continued consent.
From time to time, we may also use your information to contact you for market research purposes or to customise the website according to your interests.
You may at any time ask us to refrain from sending you marketing messages by sending us an email with the words UNSUBSCRIBE in the subject box or via our Contact Us page. Any marketing email you receive will also have the option to decline to receive further information of that type from us.
We do not sell or share your personal data with other companies or third parties without your consent.
We may disclose summary statistics about our site visitors, clients and sales in order to describe our services to prospective partners, advertisers and other reputable third parties and for other lawful purposes. These statistics will include no personally identifying information.
If you use our Speed Checker Scheduler application, we may provide the internet connection quality information to third parties without any personal information with the exception of your IP address.
In addition to other information described in this policy, we may collect precise location information, including the presence of connected devices via bluetooth and mobile ID. This information may be used by itself or aggregated and may be shared with other parties for purposes related to advertising, measuring ad performance, analytics and research. The companies we share this data with are Cuebiq, Netradar, Hivex and TwineData.
You can withdraw your consent to having your location data collected by changing the settings on your device (note that certain services may lose functionality as a result).
You can also activate your device’s opt-out settings which will tell advertisers to not use your in-app information from that device for purposes of collecting and serving interest-based advertising.
The lawful basis we use for processing your data depends on the Services and Tools you use. We collect and process your data when:
You have the following rights:
We want to ensure that your personal information is accurate and up to date and is being used not only in accordance with the law but with your full knowledge and cooperation. If you have any questions or wish to exercise any of your rights then please our Contact Us page or write to us at the address below.
When you want to contact us about your personal information we will first verify that it is you making the request. Normally this will simply be an email from us sent to the email address we have collected for you asking for confirmation of your request.
If you would like us to destroy information we hold about you, please let us know. However, please note that if you use any of our services which require you to provide personal information, deleting our records may mean that you will need to resubmit it to continue using such services.
When we collect information during purchasing of our goods and services this is collected on the lawful basis of 'Contract'. You cannot object to our collection of this information at this time but you can withdraw consent later and this does not affect your other rights.
When we collect information during your use of website and tools (broadband speed etc.) it is collected on the lawful basis of 'Legitimate Interests'. You have no right to portability. This means you cannot take this information and use it elsewhere. The information we collect is anonymised (we cannot identify who the data came from).
Our Legitimate Interests Assessment is available on demand and includes our Data Protection Impact Assessment (DPIA).
If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
If you share our content through social media, for example by liking us on Facebook, following or tweeting about us on Twitter, or giving us a '+1' via Google Plus, those social networks will record that you have done so and may set a cookie for this purpose. In some cases, where a page on our website includes content from a social network, such as a Twitter feed, or Facebook comments box, those services may set a cookie even where you do not click a button. As is the case for all cookies, we cannot access those set by social networks, just as those social networks cannot access cookies we set ourselves.
The internet is not a secure medium. However, we take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information. We have put in place various security procedures as set out in this po licy. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to user information. We use secure server software (SSL) to encrypt financial information you input before it is sent to us, and our database is hosted in a secure data centre. Whilst we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.
The Black Church
St. Mary's Place